Frequently Asked Questions (FAQ)

Do rooms have to be booked through the travel concierge?

Yes. In order to attend the event, you must book your room directly through our travel concierge.

Is this event refundable?

This event is non-refundable.

With every ticket can you bring a guest for free?

Yes, with each ticket type you're able to bring a guest for free.

If I purchase a ticket now, can I upgrade it later?

Yes, if tickets are still available, you will be able to upgrade your ticket.

If I don't bring a guest, will my ticket be half off?

You tried it.

Do I need a passport?


Can I bring my children?

Yes. Childcare services are available at the resort.

Who can I contact if I have any questions?

Jeanne Parr
1-800-514-9986 ext. 7171
Maricela Prayther
1-888-389-5330 ext. 8362

Can my children attend the sessions?

Children 0 to 15 cannot attend the sessions. However, there are childcare services available. For children ages 16+, an event ticket must be purchased.

Are payment plans available?

Yes. Please inquire with your travel specialist after making your reservation.

Is travel included with my event ticket or room costs?

No, you are responsible for travel costs.

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